Refund Policy
1. Returns & Refunds Eligibility
We want you to love your purchase from pennbeechcandleco.com. If you’re not completely satisfied, you may return most items within 30 days of delivery for a refund or exchange. To be eligible:
- Items must be unused, in original packaging
- Tags/labels must still be attached
- Proof of purchase is required
2. Non-Returnable Items
Certain products cannot be returned:
- Opened or used candles
- Final sale/clearance items
- Gift cards
- Personalized/custom orders
3. Return Process
To initiate a return:
- Log in to your pennbeechcandleco.com account
- Navigate to “Order History”
- Select the item(s) for return
- Complete the return request form
- You’ll receive prepaid return shipping instructions
4. Refund Timeline
Once we receive your return:
- Refunds processed within 5 business days
- Original payment method credited within 7-10 business days (varies by bank)
- Shipping costs non-refundable (except for defective items)
5. Exchanges
For size/color exchanges:
- Return the original item following standard procedure
- Place a new order for the desired item
- We’ll refund any price difference
6. Damaged/Defective Items
If you receive a damaged product:
- Contact us within 48 hours of delivery
- Provide photos of damage and packaging
- We’ll ship a replacement immediately (or refund if unavailable)
7. International Returns
Customers outside the U.S.:
- Responsible for return shipping costs
- May be subject to customs fees (non-refundable)
- Refund excludes original shipping charges
8. Store Credit Option
Prefer store credit? You’ll receive:
- 110% of the item value (e.g., 100purchase=100purchase=110 credit)
- No expiration date
- Applicable to all future purchases
9. Holiday Policy
Extended return window for gifts:
- Purchases November 1 – December 31 may be returned until January 31
10. Questions?
Visit our Help Center at pennbeechcandleco.com for additional assistance.